Jugglers turns to Hosted Services for communication and collaboration solution


Overview	Country: UK Industry: Lifestyle Management
Customer Profile	A group of professional women with experience of living and working the executive lifestyle, offering lifestyle management services from as little as £80 per month.
Business Situation	The dial-up POP3 email solution previously in place was too slow, unreliable and lacked the capability to support communications with suppliers, colleagues and customers.
Solution	Cobweb’s Hosted Exchange and Windows SharePoint Services with mobile email support.
Benefits	Removes the headache of having to deal with email security and spam Enables staff to focus on developing the business Can share and collaborate on documents

Consistent, reliable communication is central to running a small business, yet access to the very latest technologies to facilitate this is often deemed an expensive luxury. To address this issue, Jugglers, the lifestyle management company, turned to Cobweb Solutions for its hosted Exchange 2003 and Windows SharePoint Services 2003 (WSS) offering.

Jugglers was established to meet the demand for lifestyle management and affordable personal assistance services in the UK. Founded by a group of professional women with experience of living and working the executive lifestyle, the services are available from as little as £80 per month.

The Challenge

In the fast moving world of lifestyle management, efficient communication is the backbone to providing a first class service to stressed out executives who may need anything from childcare arrangements to a party organised at short notice. However, with a dial-up POP3 email solution in place, communications with suppliers, colleagues and customers was, at times, slow and unreliable.

The Solution

The implementation of Cobweb's Hosted Exchange 2003 and WSS offerings enabled the Jugglers team to obtain anytime, anywhere access to email, calendar and other important information from the PC, phone or PDA. This helped to eliminate ‘dead-time’, improve productivity and has allowed employees to make timely decisions.

The solution also allows users to share information and collaborate on documents over the Internet or corporate network. As a result, employees located across the country have benefited from increased visibility of the latest status information as well as streamlined communication.

Daniella Thomas, managing director at Jugglers commented: “Using a hosted service means that we don’t have to worry about catching or spreading a computer virus, slow email delivery or receipt, missing emails or even the email server crashing and not having email at all. This is all taken care of by Cobweb Solutions.

Having a hosted solution in place means that I can concentrate on developing my business knowing that Hosted Services has the maintenance and support of my communication systems covered.”