Why Hosted Exchange Technology

Hosted vs. On Premise

Switching from an in-house solution is certainly a lot easier than you may think. At Cobweb, we do the switch for you, with no interruptions or lose of data and before you know it, you’ll be up and running with the following benefits compared to having your own in-house solution:

Enhanced security compared to an in-house installation, including automated and timely installation of anti-virus, security patches and other software updates.
Increased availability and performance through broadband access.
High availability architecture with built-in system redundancy
Professional operations and support personnel
Accessibility over the public Internet allows secure access for both internal and external scenarios
Support for highly distributed, ‘virtual’ work situations. No requirement for complex VPN or Internet/Intranet solutions.
Hassle-free, ‘peace of mind’, operations means no worrying about security patches, software updates/upgrades, monitoring, repairing failed hardware, adding capacity, etc.

Daily backups stored off-site, ensuring business continuity and disaster recovery capabilities.

System Control

Connection to each mailbox is made over the internet allowing users to gain access regardless of time or location. The supported access methods available to you are:

Microsoft Office Outlook

The industry leading email client helps you simplify email communication, streamline group planning and scheduling, and access the information you need – all in one place. The method of connection is OuTlook anywhere (RPC over HTTPS) ensuring all data is encrypted and avoiding the need for VPN.

Outlook Web Access 2007

SSL secured access through a Web browser to email, calendar, group scheduling, tasks and public folder information. Outlook Web Access is an effective solution for users who require roaming or remote access.
ActivSync compatible and windows mobile devices
ActivSync/Direct Push is supported on both mailbox options.
Blackberry Enterprise Devices
Full access for Blackberry Enterprise devices including push email and synchronized calendars ( requires the purchase of an additional service add-on)
All MAPI, POP3 and IMAP4 connections use 1024-bit SSL, with SMTP transmitted using TLS for maximum security.

Platform Management

Cobweb Solutions operates a Network Operations Centre (NOC), staffed by experienced and dedicated NOC Analysts with highly skilled Windows and Exchange Administrators in support to provide full management of our platforms. We use Microsoft Systems Centre Operations Manager 2007 to monitor our operating systems and software which, combined with HP Systems Insight Manager for hardware provides us with the ability to detect problems in real-time and act in advance of most service issues that occur. Multiple monitoring screens around the NOC, visible to our Customer Service teams provide additional real-time visual information as to the current state of our platforms and help to keep platform health front of mind for all members of the Technical Operations team.

Bespoke configurations

Cobweb are able to develop and support bespoke configurations and customisations for many of our services, ranging from application development to process and operations integration tools. Customisations range from Control Panel modifications and feature additions, bespoke reporting and billing integration, through to SharePoint web part development, CRM customisations, and dedicated application servers.