Hosted Exchange Email Support Package Options
Cobweb provides Hosted Exchange with
the choice of two support options, to suit your requirement
and budget.
1. Standard Support - from £3.29 per user
The Hosted Exchange standard support package is supported
24*7 via email and the control panel form for all severities and in
addition by telephone for severity 1 incidents.
- Severity 1 incidents, as defined by the service level
agreement, will be progressed 24*7
- Severity 2, 3 and 4 incidents will be progressed during core
hours of business
- Access to standard support is for two named company
administrators, per customer account.
Core Hours: 08:00 hrs to 18:00 hrs (GMT), excluding weekends and
UK Public Holidays.
Quick
Quote Learn More
2. Premium Support - from £4.99 per user
The Hosted Exchange premium support package is an additional
service which comprises of standard support
(above) plus the following:
- 24/7 telephone support for severity 2 incidents
- Telephone, email and control panel support for all registered
users for Outlook Client and Connectivity during extended
hours.
Extended Hours: 08:00 hrs to 20:00 hrs (GMT), excluding weekends
and UK Public Holidays.
Quick
Quote Learn More
| Need more information or advice? Fill in
your details below and we will call you back. |
|