Hosted Exchange Email Support Package Options

Cobweb provides Hosted Exchange with the choice of two support options, to suit your requirement and budget.

 

User Support - from £1.69 per user

The Hosted Exchange user support package is an additional service which comprises of administrator support (below) plus the following:

  • Telephone, email and online support form, for all named users for Outlook 2007 / 2010 and Connectivity during extended hours.
  • 24/7 telephone support for severity 2 incidents

Extended Hours: 08:00 hrs to 20:00 hrs (GMT), excluding weekends and UK Public Holidays.

 

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Administrator Support - included in all packages

The Hosted Exchange administrator support package is supported 24*7 via email and the online support form, for all severities and in addition by telephone for severity 1 incidents.

  • Severity 1 incidents, as defined by the service level agreement, will be progressed 24*7
  • Severity 2, 3 and 4 incidents will be progressed during core hours of business
  • Access to administrator support is for two named company administrators, per customer account.

Core Hours: 08:00 hrs to 18:00 hrs (GMT), excluding weekends and UK Public Holidays.

 

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