Hosted Exchange Email Support Package Options

Cobweb provides Hosted Exchange with the choice of two support options, to suit your requirement and budget.

1. Standard Support - from £3.29 per user

The Hosted Exchange standard support package is supported 24*7 via email and the control panel form for all severities and in addition by telephone for severity 1 incidents.

  • Severity 1 incidents, as defined by the service level agreement, will be progressed 24*7
  • Severity 2, 3 and 4 incidents will be progressed during core hours of business
  • Access to standard support is for two named company administrators, per customer account.

Core Hours: 08:00 hrs to 18:00 hrs (GMT), excluding weekends and UK Public Holidays.

 

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2. Premium Support - from £4.99 per user

The Hosted Exchange premium support package is an additional service which comprises of standard support (above) plus the following:

  • 24/7 telephone support for severity 2 incidents
  • Telephone, email and control panel support for all registered users for Outlook Client and Connectivity during extended hours.

Extended Hours: 08:00 hrs to 20:00 hrs (GMT), excluding weekends and UK Public Holidays.

 

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