Hosted Exchange Email Support Package Options
Cobweb provides Hosted Exchange with
the choice of two support options, to suit your requirement
and budget.
User Support - from £1.69 per user
The Hosted Exchange user support package is an additional
service which comprises of administrator support
(below) plus the following:
- Telephone, email and online support form, for
all named users for Outlook 2007 / 2010 and Connectivity
during extended hours.
- 24/7 telephone support for severity 2 incidents
Extended Hours: 08:00 hrs to 20:00 hrs (GMT), excluding weekends
and UK Public Holidays.
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Administrator Support - included in all packages
The Hosted Exchange administrator support package
is supported 24*7 via email and the online
support form, for all severities and in addition by telephone
for severity 1 incidents.
- Severity 1 incidents, as defined by the service level
agreement, will be progressed 24*7
- Severity 2, 3 and 4 incidents will be progressed during core
hours of business
- Access to administrator support is for two named company
administrators, per customer account.
Core Hours: 08:00 hrs to 18:00 hrs (GMT), excluding weekends and
UK Public Holidays.
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